External Privacy Statement

• To provide you with the information you request via the website.
• To set up and manage your account, for example by sending you password reminders or notifications of changes to your account details.
• To allow you to access some of our social media platforms or services.
• To fulfil your order where you have made a purchase from this website or otherwise, to provide you with products or services, and notifying you about important changes to these services, products or offerings; to contact you about sales and as a part of our customer relation procedures.
• To keep your payments safe and secure and protect the security of our website.
• To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements.
• To send you communications about relevant products or services which may be of interest, in accordance with your marketing preferences.
• To offer you guided sales tools to assist you with selecting the correct product or service.
• To comply with legal, auditing, operational or recordkeeping requirements to which we are subject, such as tax or financial reporting requirements.
• To obtain services, products or offerings from you.
• To detect and prevent fraud and money laundering and/or in the interest of security and crime prevention.
• To assess and deal with complaints and requests.
• For operational, marketing, auditing, legal and record keeping requirements.
• To verify your identity.
• To transfer or process your personal information outside of the Republic of South Africa to such countries that may not offer the same level of data protection as the Republic of South Africa, including for cloud storage purposes and the use of any of our websites.
• To comply with lawful requests for information received from local or foreign law enforcement, government and tax collection agencies.
• To conducti market research and providing you with information about ASSA ABLOY’s products or services from time to time via email, telephone or other means (for example, events).
• To record and/or monitor your telephone calls and electronic communications to/with ASSA ABLOY in order to accurately carry out your instructions and requests, to use as evidence and in the interests of crime prevention.
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• Where you have unsubscribed from certain direct marketing communications, to ensure that we do not sent such direct marketing to you again.
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• To disclose your personal information to third parties for reasons set out in this privacy notice or where it is not unlawful to do so.
• To monitor, keep record of and having access to all forms of correspondence or communications received by or sent from ASSA ABLOY or any of its employees, agents or contractors, including monitoring, recording and using as evidence all telephone communications between you and ASSA ABLOY.
• To prevent and control of any disease.

Using your personal information in this way is necessary for us to respond to your request.

Using your personal information in this way is necessary for us to provide you with an online account.

 Using your personal information in this way is necessary for us to improve your online experience.

Using your personal information in this way is necessary for us to perform our contractual obligations where you have placed an order on this website.

It is in our legitimate interests to process personal information to keep our customers' payments secure, prevent fraud and protect our website from cyber-attacks.

It is in our legitimate interest to look at this information to understand how our website is being used, and to manage and improve it. Since no sensitive personal information will be processed and the processing is limited, we have concluded that our legitimate interest to conduct the analysis and improvements takes precedence over your privacy interest.

We will only send you marketing materials where we have your consent.

Using your personal information in this way is necessary for us to respond to your request.

Using your personal information in this way is necessary for us to comply with our legal obligations.

We process information to give effect to a contract between us for the supply of goods and services.

In it in our legitimate interests and in public interest to prevent fraud and other crimes.

It is in our and your legitimate interests to ensure we deal adequately with complaints.

It is necessary to comply with legal obligations or in our legitimate interests to do so.

It is in our legitimate interests to know who we are dealing with.

It is in our legitimate interests to use cloud storage, operate websites, transfer information to entities in our group and other services provides.

It is mandatory to comply with obligations under local law and in the interests of foreign law enforcement and the like to comply with foreign laws.

It is in our legitimate interests in order to improve our offering.

It is in our legitimate interests to have records of telephonic conversations for operational, recordkeeping and evidentiary purposes.

We process this information to give effect to your right as data subject to opt out from direct marketing.

It is in our legitimate interests or those of third parties to share information where it is lawful to do so.

It is in our legitimate interests to have records of communications for operational, recordkeeping and evidentiary purposes.

It is in public interest and in your and our legitimate interests to do so.

You may provide personal information to us either directly or indirectly (through an agent acting on your behalf, or an introducer), by completing an application form for our products and services or requesting further information about our products and services, or by providing a quotation or tender, whether in writing, through our website, over the telephone or any other means

We may transfer your personal information for the purposes set out above:

-       To other companies within the ASSA ABLOY Group (a full list of ASSA ABLOY entities can be found here, including to companies that market, sell and support our solutions in your country when you sign-up for an expert consultation or request information from us.

-       To third parties who provide services connected to this website or its functions, but only to the extent necessary to provide these services, such as:

-       IT (Information Technology) and marketing agency service providers who host, develop and offer support for this website.

-       When required by law.

ASSA ABLOY uses standard contractual clauses approved by the European Commission (in terms of the European Union Data Protection Regulation (“GDPR”) requirements), safeguards in terms of the South African Protection of Personal Information Act, 2013 (“POPIA”) and/or other applicable data protection legislation (“Data Protection Laws”) when transferring personal information transborder to ensure a sufficient level of protection.

We take measures to protect all personal information transferred to a third party, or to other countries, in accordance with Data Protection Laws.

We store personal information for as long as necessary to fulfil the purpose for which the data has been collected, and in accordance with our internal record retention schedule. This means that we delete your personal information when such data is no longer necessary to process a request or an order, or to manage your account or our client relationship. Statistics which have been anonymised may be saved for longer.

In relation to the personal information that we hold about you, you have the right to:

-       Request a copy of your personal information from our records.

-       Ask that we correct or erase your personal information (though this may mean that we cannot process requests or orders, or that your account expires).

-       Ask us to stop processing your personal information (for example as regards the use of the data to improve our website), or restrict how we process it (for example if you deem the data to be incorrect).

-       Request the personal information used to provide you with information you requested, process an order, or manage your account or our relationship in a machine-readable format, which you are entitled to transfer to another data controller; and

-       Withdraw your consent to us processing your data for marketing purposes at any time, which can be performed by navigating towards the footer of any direct marketing e-mail and to follow the opt-out steps clearly indicated at a designated link.

We may not accept a request to erase your personal information where it is required to perform under a contractual arrangement, required to comply with a legal obligation or in relation to a legal claim.

Requests to exercise your rights should be addressed to Attn: ASSA ABLOY Information Officer at P.O. Box 42837-00100, Nairobi, Kenya or ke.info@assaabloy.com.

If you have a complaint regarding the processing of your personal information by ASSA ABLOY you are entitled to report such dissatisfaction to the Chief Financial Officer, the supervisory authority for the personal information processing of ASSA ABLOY, including the Information Regulator’s established under POPIA.