Credit and Collections Analyst (German-Speaking)

An Amazing Career Opportunity for a Credit and Collections Analyst (German-Speaking)

Location: Galway, Ireland

Job ID: 45952

As part of our ongoing development, we have an exciting opportunity for an EMEA Credit and Collections Analyst to join our Finance team. 

If you are enthusiastic and open to embracing the challenges that arise in a fast-moving environment, then this role is for you.

Reporting to the Senior Credit and Collections Manager, the successful candidate will join the existing Credit and Collections Shared Services team and support its continued growth.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

As our EMEA Credit and Collections Analyst, you will support HID’s success by: 

Credit and Collections Processes

• Assuming full collections responsibility for managing assigned portfolio of accounts to meet DSO and cash collection targets.
• Daily review and release of orders in accordance with credit policy and issuance of updated credit holds reports.
• Proactive follow up with customers on your worklist via telephone, mail, and document collection status on all accounts on AR system (High Radius).
• Maintain customer contact lists and ensure customer has invoices on hand prior to past due status.
• Analyze and research account issues preventing payment and co-ordinate resolution of issues through engagement with teams including Customer Service, Order Management, Sales, and Finance.
• Assist and support orders shipped including via Letter of Credit/Documentary Collections.
• Proactively escalate potential issues and concerns with Snr. C&C Manager.
• Support Senior Credit Analyst in reviewing and monitoring customer credit limits.
• Undertake ad hoc tasks and responsibilities as needed to support the team.

Reporting

• Monitor, report, and provide weekly and monthly updates on assigned portfolio(s).
• Generate AR Aging reports and other ad-hoc reports as needed.

Customer Relations

• Build relationships with all members of HID’s Global community, particularly sales, customer service, finance teams, and peers.
• Communicate with internal customers to conclude all related business matters and discuss status of accounts. Advise parties of any action to be taken with respect to past due and over-limit accounts.
• Participate and lead weekly, bi-weekly, and monthly sales team and customer calls.

Month-end

• Perform month-end activities as required including assisting AR month-end close process.
• Provide timely collector comment updates for month-end reporting.

Process/IT Systems

• Adhere to financial and collections controls including participation in and completion of all required training.
• Actively support process improvement initiatives including new system implementations.
• Review, recommend and support credit line changes.
• Assist in daily running of A/R Interface on Oracle when required and consult with IT where fixes are needed.

Audit and Integration support

• Support quarterly and annual audits and assist with audit requests.
• Assist with integration of Acquisition Accounts Receivable into Credit & Collections.
• Participate in other related project work.
• Provide temporary coverage for peer’s customer base (vacation/out of office coverage).

What we will love about your background:

• Clear understanding of business cycle from order process to collections.
• Excellent communication and organizational skills.
• Strong customer service skills with quality focus.
• A motivated, self-starter with the ability to work independently or within a team.
• Ability to understand challenges and develop effective responses or escalate to management where required.   
• Organized with meticulous attention to detail.

Your Experience and Education includes:         

• Degree holder or equivalent; relevant experience in business, finance or similar.
• 1–2 years’ B2B experience; multinational exposure is a plus.
• Credit qualification or equivalent related qualification (CICM/IICM) desirable.
• Proficient in MS Office – excel, word, power point.
• Working knowledge of Oracle AR or similar ERP system.
• Knowledge of Letters of Credit; Documentary Collections (CAD) is preferred but not essential.

Work Requirements

• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork including international travel may be occasionally required, therefore an employee must possess or can acquire a valid passport.
• Must be legally eligible to work in Ireland. 

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.