IT Specialist - Junior

An Amazing Career Opportunity for an IT Specialist - Junior!! 

Location: Lanskroun, Czech Republic

Job ID: 45543

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Identification Technologies (IDT):

IDT is creating trusted identities for IoT applications through Smart Components and Enabling Services.

HID’s Identification Technologies powers the trusted identities of the world’s people, places and things through smart components and cloud services. We make it possible for people and organizations to transact safely, work productively, and travel freely. Our contactless identification and sensing (RFID, NFC, and BLE) components and solution enabling technologies address the dynamic requirements across multiple industries to wirelessly connect, identify, collect and manage data quickly and accurately across virtually any IoT application.

As our IT Specialist - Junior, you’ll support HID’s success by: 

• Interfacing with customers in person, over the phone, and online to capture service needs
• Triaging all incoming IT incidents and requests to ensure proper categorization, priority, and assigns correct responsibility for service delivery
• Providing first-tier service delivery for the efficient resolution of IT end-user-related incidents, service requests, and problems; updates the service desk management tool accordingly
• Resolving issues and requests utilizing excellent customer service skills, problem solving skills, and technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction
• Providing technical support for business systems following troubleshooting guidelines and scripts
• Managing and triaging multiple incoming priorities effectively by understanding customer needs to identify potential problems and to escalate as needed
• Taking ownership of all customer interactions, utilizing appropriate follow-through, and logs all customer interactions. Interacts with other members of IT as needed to insure service delivery to customers. Provides timely feedback to internal customers via phone, email or other form of communication
• Coordinating user communication efforts for planned and unplanned outages
• Contributing to the knowledge base of self-help for customers
• Documenting, maintaining, upgrades or replaces hardware, software systems, and licenses
• Managing IT assets database, material check-in & check-out.
• Participating in some projects
• Providing first level of training to existing and new users in digital literacy
• Performing related tasks as needed or assigned
• Traveling may be required to other locations in EMEA

Your Experience and Background include:  

• Secondary school education in a computer-related discipline
• English language skills at B2 level
• Technical knowledge of Windows operating systems, PC hardware technology, cell phones, tablets, Active Directory, Exchange mail services, MS Office, Mobile Device Management, Microsoft InTune, basic networking, VoIP and application-level ID administration
• Self-motivation and a strong eagerness to learn are essential job requirements
• Proactive approach, patience, and very strong interpersonal resilience
• Ability to follow documented operational procedures and independently organize, coordinate, and complete job orders
• Experience providing IT support in a corporate networked environment would be beneficial
• Experience in problem solving and troubleshooting hardware and software issues
• Ability to plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines
• Ability to produce detailed documentation as necessary
• Ability to read and interpret technical journals, specifications, international technical standards, etc.

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.

Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. These tools help us efficiently identify candidates whose qualifications and skills align with the job description. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. Importantly, all applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.