Operations Supervisor

WHAT WILL YOU BE DOING:

The Operations Supervisor will lead team members responsible for light manufacturing, customer service and distribution by deploying effective operations strategies and ensuring organizational alignment and providing strong leadership with an emphasis on team member engagement and team building.

ESSENTIAL JOB RESPONSIBILITIES

• Plan and coordinate work (schedule), train and motivate, monitor and evaluate performance of personnel.
• Interview and recommend applicants for hire, counsel and discipline as necessary.
• Ensure orders completed efficiently and accurately and provide on time delivery to customers.
• Participate in developing lean initiatives and improving procedures and processes.  Implement change management proposals.
• Ensure compliance with Company standards for cost control, waste reduction, quality, OSHA, safety, inventory management, complete and on-time delivery at the lowest possible cost, and Company employment policies and guidelines including the Code of Conduct.
• Identify and proactively raise organizational issues and trends; recommend alternatives for improved effectiveness.
• Establish and monitor operational performance.
• Assist Customer Service to effectively process work orders to shipping and the shop floor.
• Assist Service Center Manager with planning and effectively executing operational strategies to meet or exceed budgetary expectations.
• Ensure compliance with state and federal regulations.
• Support the Company’s Strategy to Action initiatives.

• Develop organizational capabilities and create a collaborative high performance work environment.
• Exercise sound judgment in interfacing with customers and staff.
• Maintain a positive working relationship with all levels of the organization.
• Occasionally perform direct labor tasks during peak periods or staffing gaps to support operations, while maintaining primary responsibility for supervising employees and managing performance. 
• Other duties as assigned.

Supervisory Responsibilities:

This position is responsible for directly supervising Northwest Service Center production employees.

RELATIONSHIPS/CONTACTS

Reports directly to the Northwest Service Center Manager.  Interfaces on a frequent basis with other Service Center and Door Group personnel. 

Education, Training, and Experience:

• High School degree or GED.
• Minimum of four (4) or more years of operational leadership or equivalent experience with a demonstrated ability to lead people and achieve results through others.
• Leadership ability, excellent interpersonal skills, and the proven ability to develop relationships and influence all levels within the organization.
• Demonstrated presentation, oral, and written communication skills.
• Experience in doors, doorframe and door hardware preferred.
• Experience in Shipping and Welding preferred. 
• Ability to organize and manage multiple priorities effectively.
• Technical skills in Lean Manufacturing techniques, Kaizen, Process Improvement, customer service, freight and distribution, capacity and work force planning, inventory management and replenishment, and production scheduling.
• General understanding of the construction industry, preferably the commercial construction industry.

• Unrestricted driver’s license and the ability to travel occasionally.

SKILLS AND ABILITIES

Language Ability

Ability to read, write, and interpret documents such as; customer orders, shop drawings, and templates in English.  Good communication skills both written and verbal.  Ability to speak effectively before groups of people. 

Mathematical Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must know, understand and utilize basic mathematical formulas.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to solve practical problems.

Computer Skills

Proficiency in word processing, spreadsheets, email and order processing software; Knowledge of ERP systems and processes.

Other Skills

Excellent written/oral communication, organizational and technical service skills. Ability to work effectively and positively in a team environment under limited supervision.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently required to; stand. Regularly required to; walk and hear, use hands and fingers to operate tools and a computer and handle documents. Occasionally sit, lift, carry, and/or move up to 50 pounds. Specific vision abilities required by this job include; close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

PAY: $80,000–$110,000 Annually, depending on experience.

What We Offer!

We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive Salary
• Paid Vacation, Sick Time, and Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with Company Contributions
• Tuition Reimbursement, Learning and Career Development Opportunities
• Flexible Spending
• Employee Assistance Program
• Discount Portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Let’s create a safer and more open world – together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran