Operations Administrator
As part of ASSA ABLOY Global Solutions, the Self Storage business unit is a leader in access control and security for the self-storage industry with the largest volume of installations. PTI provides the most innovative, durable, and reliable security products available today, and offers a wide range of integrated security solutions, including cloud-based solutions, keypads, wired and wireless door alarms, mobile apps for both renters and facility staff, and powerful security software that integrates seamlessly with most management software on the market.
Operations Administrator will organise a team of installation engineers from organising diaries, project progress, customer liaison and to ensure all engineering activities are compliant, efficient and as per company procedures. Will assist with any other operational tasks such as invoicing, ad-hoc tasks set by the Operational Management and any reporting requirements to the business.
What you will do…
Working Hours
08.00 – 16.30 (with 1-hour lunch break) Monday – Friday, 37.5 hours a week.
Location: London, United Kingdom
KEY DUTIES
INSTALLATION ENGINEERS
- Responsible for the co-ordination and evaluation of the engineers’ performance. Responsibilities include planning, assigning and directing work, appraising performance, addressing customer complaints, resolving problems and initiating meetings.
- Conduct site visits to assess method and quality of work and provide engineers with meaningful feedback.
- Conduct engineer meetings, training workshops and lesson learned exercises.
- Provide guidance and support to engineers
- Ensure site plans, drawings and project minutes are available for engineers to refer to where relevant.
- Ensure that on job completion, systems are tested, and customers are effectively trained and provided with relevant documentation.
SCHEDULING AND PROJECT MANAGEMENT
- Prepare for jobs by reading specifications, site plans, drawings and project minutes and ensure relevant engineers are prepared for job requirements.
- Liaise with customers to find out relevant information, keep them informed of job progress.
- Prepare method statements and risk assessments.
- Ensure all working practice adheres to current health and safety requirements.
- Support office colleagues with technical information.
- Ensure systems are installed to specification, within agreed timescales and within budget.
- Be the point of contact for key high-profile sites.
- Present new ideas and suggestions and spot business opportunities.
GENERAL TASKS
- Attend meetings either externally ‘on site’ or within own office environment.
- Consistently update own technical knowledge.
- Perform any other duties that may be assigned on an ‘as needed’ basis.
- Ad-hoc reporting
SKILLS/EXPERIENCE
- Be able to demonstrate scheduling and organisational skills
- Good interpersonal skills to liaise with stakeholders
- Be able to work part of a team
- Microsoft 365 (Essential)
- Experience in Security/Intruder Industry (Preferred)
- Project Management, Scheduling and customer service skills.
- Holds a valid driving licence.
- Must pass a security vetting check to BS7858.
- Previous experience of managing engineers preferable
FLEXIBILITY REQUIRED
- May be occasionally required to stay overnight in hotel accommodation if visiting a site some distance away from home.
PHYSICAL DEMANDS
This role is typical office work. Our office is currently located on the first floor and the building has no lift.
Application
You can submit your application by clicking ‘Apply Now’. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.
About Us
Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
