Customer Service Coordinator
Customer Service Coordinator
đź“Ť Location: Ashford, UK
🏢 Company: Sunray Engineering Limited
Are you ready to bring your industry or product knowledge to a team that values collaboration and career growth?
Join Sunray Engineering Limited, a leading manufacturer and installer of Steel & Timber Security and Fire Doors, as well as specialist products including Louvre Panels, Access Hatches, and enhanced solutions for Blast and Ballistic protection. Our products serve a wide range of specifiers across the UK and globally.
Due to continued growth, we are expanding our internal Sales Team and are seeking a Customer Service Coordinator to support our quotation and enquiry processes.
What You’ll Do
As our Customer Service Coordinator, you will:
- Follow up on quotations to assess potential order conversion and provide status reports.
- Monitor contract progress and maintain records of each enquiry.
- Assist with the Sales Inbox, pre-qualifying enquiries before allocation to Estimators.
- Record client and enquiry details, acting as the first point of contact.
- Liaise with customers to clarify requirements and ensure accurate data entry.
Key Responsibilities
- Support Estimators by chasing quotations and contributing to forecasting and conversion metrics.
- Ensure all enquiries are addressed within 24–48 hours of receipt.
- Maintain detailed records of project status and client communications.
- Update enquiry details and support the quote process with relevant information.
- Keep customer data accurate and up to date in the system.
What You’ll Bring
We’re looking for someone with:
- Proven experience in customer service or administrative roles.
- Familiarity with quotations or estimations (preferred).
- Strong analytical skills and attention to detail.
- Flexibility to adapt to changing priorities and deadlines.
- Excellent organisational and multitasking abilities.
What We Offer
We’re committed to your growth and wellbeing:
- Learning and career development opportunities.
- Competitive salary and incentive bonus scheme.
- Company pension scheme (7% employer contribution, rising to 12%).
- 25 days annual leave + Holiday Flex Scheme.
- Death in Service Benefit.
- Long Service Award.
- Cycle to Work Scheme.
- Childcare Vouchers.
- Employee Assistance Programme.
Ready to take the next step in your career?
Apply now and become part of a team that values your contribution and supports your professional journey.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Sandy.Wiltshire@sunraydoors.co.uk.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
