Technical Product Support Specialist
TECHNICAL PRODUCT SPECIALIST
Headquartered in Monroe, North Carolina since 1957, ASSA ABLOY Norton Rixson Home | Norton Rixson Commercial Door Controls & Hardware | Norton Rixson designs and manufactures door closers, pivots, electrified closers, and low energy electrical operators with growing innovations like Wi-Fi programming and setup. Our product offering includes brands such as NORTON RIXSON, Sargent, Corbin Russwin, and Arrow.
Here at Norton Rixson, we have prepared a road map with innovation in mind, and we are positioned for strong growth. To help bring these products to market and grow our installer base, we are seeking a Technical Product Trainer to join our Team.
The Technical Product Specialist position is an integral component of the Company’s commitment to quality that will support the company’s goal of 100% customer satisfaction and enhance the reputation of our product performance. The individual must foster a positive partnership with both internal and external customers and facilitate resolution of customer questions and concerns in a prompt, professional manner.
The Technical Product Specialists’ Key Responsibilities include:
- Provides technical support to end users on a variety of the Company’s products and services.
- Promptly responds to telephone calls, chats, email and customer requests for technical support.
- Investigate customer issues by working with manufacturing management to identify and resolve technical problems in a timely manner that exceeds customer satisfaction.
- Document, track and monitor the problem to ensure a timely resolution.
- Works closely with R&D and product development to take new product development to commercialization.
- Investigate new applications or new product opportunities.
- Provides field and hands-on solutions to product applications, installment and troubleshooting for a variety of products.
- Supports the launch of new products.
- Proactively works toward continuous product quality performance.
The Technical Product Specialist Position’s Education and Experience Requirements include:
- Minimum of an Associate’s degree in a technical field.
- Minimum of 2 years’ experience working with customers on phone calls and technical support
- Minimum of 2 years’ experience working with Rixson, Norton, Corbin Russwin and Sargent brand catalog products
- Must have excellent computer skills and be very proficient using MS Office Suite.
- Must be self-directed, have excellent initiative and organizational skills.
- Must be detail oriented, multi-tasked and a team player.
- Must possess strong problem-solving skills including the ability to identify, investigate, and resolve customer questions and issues.
- Requires excellent customer service, interpersonal and communication skills. Also, experience building and maintaining external customer relationships.
- Requires excellent written and verbal communication skills.
- Prefer strong mechanical aptitude and understanding of mechanical & electrical systems.
Must be legally eligible to work in the US. We E-Verify.
No Sponsorships.
No Relocation Provided.
NO RECRUITERS.
Please apply on our website before the position end date.
We are an Equal Opportunity Employer.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
