Save time with our online product ordering platform

Do I need an account to place an order?

Yes, you'll need to register for an account to place orders on our eStore. You can create one by selecting your industry and country on the registration page. Once registered, you'll have access to our full product range, quick order functionality, and your favourites list.

Can I apply for a credit account?

Yes. If you're a trade customer, you can apply for a credit account with us. Simply complete the credit account application available on the website. Once approved, you'll be able to manage orders, view statements, and access support through your account.

What products and categories do you stock?

Our shop stocks a wide range of door opening and security hardware, including:

• Locks & Latches
• Cylinders, components & keys
• Digital access control systems
• Padlocks
• Door closers
• Panic & emergency exit hardware
• Hinges
• Door handles & furniture

Are your products suitable for commercial and public buildings?

Absolutely. Our products are designed for a wide range of applications — from residential to large-scale commercial, healthcare, education, and public sector environments. (You may want to link to your sectors/markets page here.)

What are your delivery options and timescales?

[Fill in: standard/next-day delivery options, cut-off times, carrier used, and any free delivery thresholds.]

 Do you deliver to all areas of the UK?

[Fill in: confirm delivery coverage, e.g. mainland UK, Northern Ireland, Highlands, etc.]

What is your returns policy?

[Fill in: returns window (e.g. 30 days), condition of goods, how to initiate a return.]

Can I cancel an order after it's been placed?

[Fill in: cancellation window, process, and any exceptions for bespoke/cut-to-order items.]

I need help choosing the right product; who can I contact?

Our team is on hand to help. For all enquiries, please use the Contact Us form on the website. (Consider adding a phone number or email here for quicker access.)

Do you offer technical support or installation guidance?

[Fill in: whether technical datasheets, installation guides, or CPD support is available — ASSA ABLOY does offer literature and CPDs, so worth linking to those resources.]

Are your products compliant with UK fire and safety regulations?

Yes. Many of our products — including door closers and panic exit hardware — are designed to meet UK fire safety standards and relevant British/European Standards. (You may wish to reference specific standards like EN1125 or BS EN 1634 for specific product lines.)