SMARTair FAQ

SMARTair is an access control system with electronic devices powered by standard batteries. It is installed without the need for wiring, which is easier and cheaper than traditional wired systems. Devices for doors and other openings have RFID readers compatible with various technologies and an optional PIN keypad. They may also be compatible with Bluetooth technologies. Users can access using RFID credentials, a PIN code or the Openow app on their phones. The system is managed with the TS1000 software, which enables administrators to define doors, users, time zones and calendars. SMARTair offers different management systems adapted to the needs of the installation. It  eliminates the problems associated with managing mechanical keys and is more economical than conventional wired systems.

SMARTair has four management system options: Standalone, Update on Card, Openow and Wireless Online. The decision on which one to install depends on how often you need to monitor your users' accesses and how often you need to update your access plan. It's possible to scale up or down from system to system without any need to change the devices (only Wireless Online would require a hardware update). Several management systems can coexist within the same installation and fulfill different securiy needs.

Standalone management system is the best option for small installations where events and door history are not needed. It is the easiest and most affordable management system to administer. No software or specialist equipment is required. All you need to set up your system are door devices with integrated RFID readers (and optional PIN pad), a programming card and users’ RFID credentials. Access is authorized to user’s RFID credentials (or PIN codes) via a programming card. There are two types of programming cards: Standard and with Shadow card functionality. With the Shadow card functionality there’s no need to delete all credentials if one goes missing.

Update on Card management system is the best option for medium event-frequency and irregular door history needs. Update on Card employs user RFID credentials – cards, bracelets, tags and more – for information exchange between system management software and door devices. Once the system has been set up, you collect user events and change access rights via their RFID credentials. You read/write a user's credentials any time you want to collect events and/or change their access. You can do this manually using a card encoder or automatically by installing an updater point at the premises. You may also force users to do this by activating revalidation: The user must update their credential after a period of time; for example, every day, week, month, etc. If the user fails to do so, their card will be deactivated and will not open doors until it's revalidated.  

Openow management is the best option for high event-frequency and regular door history is needed. With the Openow management system, virtual keys are sent, revoked and updated over the air from any device. Facility managers can collect door history and trigger email alerts remotely via users’ Openow app. In this system, revalidation is not needed because events are automatically sent from a user's mobile phone to the server. Access rights modifications may automatically be sent in the opposite direction. 

Wireless Online management is an excellent option for high event-frequency and regular door history needs. With Openow management, virtual keys may be sent, revoked and updated over the air from any device. Door devices comunicate with the server via a network of communication HUBs. When the system has been set up, door devices automatically update in real time: They arrive on the server automatically from door devices. All necessary updates (new access rights, time schedules, calendars, etc.), are automatically sent from the server to the door devices, also in real time. 

Yes.  One advantage in such a configuration is cost: A system can start with Update on Card–managed locks which are later reconfigured to work online by adding HUBs. A mixed configuration can also save costs at openings where access control is needed, but security demands are low, such as a document archive or cleaning materials storeroom.

SMARTair software is TS1000 (for client-based installation) or TS1000 Web (for web-based management). With TS1000, administrators configure the access plan and manage access across their site.

SMARTair may be managed remotely by connecting to the web-based version of the TS1000 software (using an Internet connection and a log-in). The database is hosted locally, not in the cloud.

Yes, through TS1000 Web which runs on any device without the need to install anything. Only an internet connection and login access to the server are needed. All communications are secured using standard security protocols.

Yes. Using TCP/IP and/or SOAP/API commands, a TS1000 database installed on the server may exchange information with third-party software. Commands can be executed automatically in real time – for example to add users, collect events, etc. All operations which are programmed for execution via a command may only be done on the third-party sofware. You do not the need to perform the same operation on TS1000.

Yes. You can install door devices on multiple buildings and manage them all from one server and database. Remote buildings can use TS1000 Web to manage their system.

Up to 64,000 users and doors.

The SMARTair system is fully scalable. You can expand your installation, adding more users or doors, at any time. You may also upgrade management from Standalone to Wireless Online, for example. 

A SMARTair system uses the highest security protocols, including AES-128 encryption and SSL comunication. In order to maximize your system's protection level, please ensure it is running the latest software version.

Comunication between the HUB and all electronic devices is wireless at 868MHz, 902MHz, 915MHz or 922MHz with AES-128 encryption. This follows the highest security standard protocols. 

A HUB connects to the server through the TCP/IP network of the building (LAN). It is connected with a fixed IP address and data is transfered using the SSL comunication protocol.

SMARTair is compatible with the major RFID 13.56MHz Contactless Read & Write Identification technologies such as MIFARE, DESFIRE, i-CLASS, and more. To associate a credential to a user, the SMARTair system writes information in one of the available sectors of the credential. SMARTair follows read/write security protocols provided by the identification technology, such as the AES encrypted comunication in DESFIRE. In addition, the SMARTair system adds extra security to some technologies (like MIFARE) to protect data stored in the credential.

Secure data transmission for all Openow communications uses the following industry protocols: encrypted https secure connection between TS1000 software and every user’s smartphone and AES-128 with diversified keys encryption for all communications between smartphone and door devices.

From version 08.00 (and higher), all access to data stored in the server is protected by encrypted connections and SRP (Secure Remote Password).

The TS1000 Web only accepts secured https connections: http is disabled.

SMARTair updates require libraries on every upgrade. Keep your system updated to the latest version for the highest levels of protection.

SMARTair has been fully compliant with the GDPR since it was established in 2018.