Security Consultant and Training Manager

An Amazing Career Opportunity for a Security Consultant and Training Manager, ANZ!! 

Location: Australia

Job ID: 48232

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

Summary

Reporting to the ANZ Director, as the Security Consultant and Technical Training Manager, you will have a dual role in managing and supporting the PACS consultant community customers and developing/delivering product and services focused technical training in the ANZ region.

As our Security Consultant and Training Manager, you’ll support HID’s success by: 

• Role Objectives Other duties may be assigned.
  • Establish and deliver a consistent manufacturer-led access control training and certification ecosystem
  • Ensure correct design, configuration, and use of the HID’s products in the field
  • Reduce partner deployment risk, support escalations, and warranty issues
  • Support revenue growth through improved solution confidence and partner capability
  • Provide authoritative access control consultant training aligned to product roadmap and architecture

• Key Responsibilities Other duties may be assigned.
• Training and Security Governance
  • • • Align training to product roadmaps, New Product Introductions (NPI),
      • Work with global teams on accreditation programs for channel partners and integrators
• Product Centric Training Development
  • • • Readers, credentials, controllers
      • Mobile access, biometrics
• Training and Delivery Enablement Operations
  • • • Classroom and virtual technical training
      • Partner bootcamps and certification sessions
• Act independently and be able to act as a trusted advisor to customers and prospects throughout the sales cycle
• Collaborate with regional and strategic sales teams to drive growth
• Keep yourself informed regularly of the evolution of HID product and service offerings, and of transformations in the group's strategy regarding new offers offered to customers
• Establish and maintain a Security Consultant engagement framework via regular
  • • Training workshops
    • Classroom and virtual technical training
    • Security project design reviews relating to HID products and services
      
      
• Collaboration
• Partner closely with:
  • • Product Management – roadmap alignment, NPI readiness
    • Engineering – field feedback, escalations
    • Sales & GTM Teams – solution confidence and consistency
    • Marketing – alignment with solution messaging and value propositions
• Ensure insights from training and consultant feedback loops influence product evolution.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional, dynamic, friendly and with a genuine interest in business.
• Skilled in reporting, forecasting and presentation coupled with endless stamina and resilience to successfully transform prospects into customers
• Uncompromising attention to detail
• Multitasking skills, eager to take on varied tasks
• Self-motivated and hands-on with a true teamwork mentality
• A passion for technology, have a great team ethic
• Ace problem-solving skill
• Excellent planning skills with the ability to prioritize, coupled with the ability to work calmly under pressure and display good initiative
• Working knowledge of CRM such as Salesforce or equivalent
• Ability to read and interpret technical journals, specifications, international technical standards, etc.      

Your Education and Experience include:  

• Bachelor Degree or Equivalent 
• A minimum of 5+ years in sales roles and/or technical support experience
• Previous experience of selling Physical Access Control solutions would be an advantage.
• Experience in a solution selling environment specifically Saas and/or Cloud based licensing models would be desirable.
• Excellent communication and negotiation skills
• Ability to work as a self-starter, but also a work effectively as part of a team
• Hands on attitude with the ability to manage multiple projects, successfully prioritizing
• Knowledge/experience of selling RFID / Physical Access Control solutions

Customer Expectations

Highlight knowledge, skills, abilities and traits necessary in this role to satisfy our customer's expectations:

• Customer first approach with a clear can-do attitude
• Excellent Planning, Prioratizing and organization skills with the ability to adhere to deadlines
• Show good initiative and enthusiasm
• Work calmly under pressure

Language Skills                  

• Ability to effectively communicate in the English language, both verbally and in writing.

Computer Skills    

• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee works in home office or Melbourne head office.

Work Requirements

• Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork, including international travel may be required. Therefore, employee must possess or be able to acquire a valid passport.
• Must be legally eligible to work in the country in which you are hired.  

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.