Actions to improve health and safety pay off /global/scaled/3600x1566x0x1080x1000x435/Global-Sustainability-Health and Safety p. 16 SR.jpg Awareness-raising activities have been carried out, and measures have been taken to ensure that ASSA ABLOY’s service engineers working on customer premises are protected from injury while carrying out maintenance activities. CHALLENGE A service engineer servicing industrial door and docking installations works alone with large and heavy products and attends multiple customer sites in a day to perform maintenance activities. Their workplaces are not under ASSA ABLOY supervision and there is no way to directly control the working environment. SOLUTION Several actions were identified in 2013 to reduce the lost time injury frequency and to further reinforce a culture of health and safety. For example, management team members attend training courses, place health and safety at the top of the agenda in each meeting and are made aware of their responsibilities as employers. In the Health and Safety Council, injuries are tracked as they happen and corrective actions followed up. The council also shares best practices from countries or manufacturing sites, so these can be spread and lessons learned. Regular safety bulletins and on-the-road campaigns are also used to spread health and safety messages and to raise awareness among service engineers. RESULT Since these actions began being put into place three years ago, the lost time accident rate has fallen by 40 percent. ASSA ABLOY will continue to reinforce a culture of safety at all levels of its organization, as there is a firm belief that all accidents are preventable.