Service agreement keeps doors open for business

/global/scaled/2085x907x0x196x1000x435/Global-References-Retail-ADV_AA_Decathlon-image-Service2017_EN_PR.jpg

Specialist door maintenance is always on hand for Decathlon’s stores thanks to a service agreement with ASSA ABLOY Entrance Systems.

Customer

Decathlon, a world-leading sporting goods retailer, has 27 stores in Belgium, including a flagship store in Brussels with around 14,000 customers every week.

Challenge

At all the Decathlon stores, it is vital to ensure that the front doors always function to allow a seemless flow of customers, while the rear doors operate smoothly to receive regular deliveries of merchandise. If the main entrance fails to open, it will prevent shoppers entering the store and if the back doors fail, products cannot be delivered.

Solution

Decathlon has peace of mind thanks to a service agrreement with ASSA ABLOY Entrance Systems, who supplied the majority of its door opening solutions. 

Under the agreement, in the event of a breakdown, a specialized ASSA ABLOY service technician is on hand to get the door back up and running and keep business moving. This is particulary helpful in the case of automatic doors, where Decathlon's maintenenace manager doesn't have the specialist skills required to carry out repairs.

The agreement means that there's no need for the maintenance manager to know the state of every door, how it works, or how to fix it. All the Decathlon staff can feel safe and secure at work, confident that an ASSA ABLOY technician will swiftly attend to any door-related issue.