Remote service solves your door issue quickly and safely

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Our new remote service option enables ASSA ABLOY Entrance Systems’ customers in the Netherlands to fix minor issues with doors in minutes and keep their business running smoothly.

Our service technicians are always available to help – but scheduling a visit to a customer still takes time for the technician to drive to the premises to identify an issue that may be a minor one that could be easily fixed in a few minutes.

With our new augmented reality (AR) remote service tool we provide excellent service without making a physical visit. All it requires for our customers is a smartphone or a tablet with an internet connection – no app needs to be downloaded. Using the camera on the tablet or smartphone, our ASSA ABLOY service specialist can examine the door from a distance and give clear directions and guidance using AR, by drawing on the picture or by gestures, which also works for the customer.

This additional service option is ideal for quickly fixing relatively simple issues that can be solved by the customer thanks to the expert guidance of an experienced service specialist. Your door is quickly up and running again without time-consuming interruptions to your daily operations.

Our service technicians are of course still available round the clock to visit and solve any issues, but because of the coronavirus outbreak and its associated restrictions, our customers may need to avoid inviting people to their premises unless it is essential.

This is why our Dutch industrial door solutions (IDS) team decided to introduce AR as a remote service tool to continue providing excellent service but without any physical visits. Initially the service was a test project but its success means that it has been implemented throughout the Dutch IDS and pedestrian door solutions (PDS) service team.