Meet Mary Sha

Service Coordinator Supervisor, ASSA ABLOY Entrance Systems, North China

Understanding customers is crucial to Mary Sha.

Mary Sha, Service Coordinator Supervisor at ASSA ABLOY Entrance Systems in North China, arrives at her office in Beijing, China, daily at 8.20am.

“I prepare for the day, beginning with service quotations and orders,” she says. “Every day, I try to fulfill my ‘one day, one breakthrough’ target. Effective communication with target customers is crucial to my work. I also talk daily with engineers about maintenance and upcoming projects.”

At around 3pm, Mary reviews the work she has done and creates her next to-do list.