Getting Started

Joining the Supplier Portal is an easy two step process

  • Registration: Is the process of creating your company in the Supplier Portal. You only need to do this once and please only use English characters.
  • Onboarding: This is the process of connecting customer and supplier. You need to do this for every new ASSA ABLOY company you trade with through the Supplier Portal.

Steps to join the Supplier Portal:

  1. Download the Supplier Information Template.
  2. Complete the template and send it via email to your ASSA ABLOY representative.
  3. You will receive an introduction email from ASSA ABLOY which will outline the registration and onboarding process.
  4. You will receive an invitation email to join the Supplier Portal together with instructions. Please follow the instructions.
  5. Complete registration.
  6. Complete onboarding.
  7. Once you have successfully registered and completed onboarding ASSA ABLOY will send you the user manuals for the Supplier Portal.
  8. You will receive test orders through the Supplier Portal so you can familiarize yourself with the process. Manual copies will also be sent to you at the same time for your reference.
  9. Once you are comfortable with the process manual copies will stop and you will only process orders through the Supplier Portal.

Frequently asked questions:

Question: When I log in to complete onboarding I don't see the same screen that's in the instructions? I see Sterling Customer Center.
Answer Click on IBM Sterling Supplier Portal from the left hand menu under Cloud Solutions.
Question: What if I need help during registration or the onboarding process?
Answer: Please email
Question: Can I use the Supplier Portal with companies other than ASSA ABLOY?
Answer: No, you can only use it with ASSA ABLOY companies
Question: In the Supplier Information Template what do you mean by "Company Administrator"?
Answer: Company administrator is the person that must register your company and complete onboarding. This person can also add more users to the Supplier Portal.
Question: My company name includes non-English characters (e.g. ä,å,ö etc), is that a problem?
Answer: Yes, when you complete the registration and onboarding process only use English characters
Question: My company name is very long, is that problem?
Answer: Company name must be less than 50 characters long.
Question: How do I add users?
Answer: You need to complete the registration and onboarding process first. Then the Company Administrator can add users by following these steps
Question: Can I use any browser to access the Supplier Portal?
No, you can only use; Internet Explorer versions 7.0 and 8.0, Mozilla Firefox version 3.6 and above. Not Chrome.
Note: The IBM® Sterling Customer Center login screen also supports Google Chrome 5. However, after logging in you would not be able to work with the Supplier Portal.

Common errors during registration and onboarding:

  • Do not click "Register Now" in the invitation email more than once.
  • Registering your company but not completing onboarding. After you enter your company details and create an account you must log into the system and complete onboarding. Please read the instructions carefully.
  • Not adding users. You need to add all users that would need to be notified of a new ASSA ABLOY purchase order. 

If you have any questions please contact your local ASSA ABLOY representative.