The Director, Operations role provides operational leadership, strategic planning, and guidance to the Customer Service, Purchasing & Inventory and Distribution teams. The capability and capacty to envision the strategic direction while delivering on the day-to-day tactics to meet monthly targets is a key aspect of this role.
Direct the operations teams to ensure all orders and deliveries to our customers are performed according to time, quality, efficiency and accuracy standards while delivering on set monthly objectives;
Develop and deploy effective strategies and ensure organizational alignment;
Provide and develop technology know-how in the leading customer service, inventory and distribution techniques available to maintain competitive advantage;
Provide strong leadership to the teams with a heavy emphasis on employee involvement and team building;
Grow the operation’s strategy to become rooted in Lean methods and employee involvement, to ensure continuous improvement of the Company’s competitive position and the profitability of the operations;
Establish processes utilizing Lean philosophy in distribution, capacity planning, scheduling, cost reduction, complete and on-time delivery, safety, employee engagement, and customer satisfaction;
Ensure the Company’s resources and efforts are focused on achieving the highest levels of customer satisfaction, quality, profitability, productivity, delivery, and safety;
Promote superior customer satisfaction and response;
Implement cost effective systems of control over capital, operating expenditures, manpower, wages and salaries;
Drive the automation of processes to increase throughput and maximize the financial return on products;
Build, develop and manage operational leaders capable of carrying out needed strategies, improving employee relations and leverage the potential of employee involvement;
Assess talent and builds bench-strength, and succession plans;
Develop contingency plans and capabilities for operations continuity in emergency situations;
Provide meaningful performance measurements for both short and long term operational measures;
Drive internal and external communications to ensure consistent employee focus on short and long-term objectives;
Support and ensures compliance with ASSA ABLOY Canada policies and procedures and regulatory agencies, while promoting the Corporate Code of Conduct;
Promote a safe workplace through systemic and proactive safety and environmental health practices and processes.
Proven ability to develop and deploy lean distribution systems;
Technical skills in Lean Distribution techniques, Kaizen, Employee Involvement, Process Improvement, inventory control, freight and distribution, capacity and manpower planning, management and scheduling;
Proven effectiveness of customer service and team orientation skills;
Extensive use of ERP systems in for distribution and order processing operations;
Demonstrates a leadership presence which conveys direction, conviction, sense of urgency, and clarity around goal attainment;
Ability to plan strategically while performing the day-to-day tactics of leading operations, and paying attention to detail;
Strong analytical skills that enable him/her to assess, quantify, and resolve operational issues and trends;
Proven ability for effective and systemic problem analysis and resolution at strategic and functional levels;
Successful track-record of contributing to the establishment of a prosperous culture via demonstrated operational leadership.
Business orientation and willingness to be a “roll-up-the-sleeves” doer;
A self-starter with a strong work ethic and an energetic style; sets the example and creates an environment of high expectations;
Experience & Education:
Bachelor’s degree in Business Administration, Engineering or related technical field of study. A Masters/MBA is highly preferred.
Years of experience are not as critical as the quality of experience. Nevertheless, a candidate should have a minimum of five (5) years of progressive operational leadership.
Leading integrated operations that include distribution, customer service and inventory control areas;
Management and leadership skills in identifying and assembling teams to drive results;
Creating and implementing successful business strategies;
Superior people management skills that encourage the development of employees through coaching and mentoring, regular performance reviews, feedback, holding self and others accountable, and provides appropriate & effective recognition;
A track record of developing lean strategies that achieved positive and quantifiable results;
Experience in ERP implementation.
Contact for more info: Nicole Lee